Need Help?

How do I find my serial number?
All serial numbers are posted on the outside packaging of every shipment. We also have a website where you can retrieve all this information and more about your order. Please click here to visit our order status website.

My program says it is expired, but it has been less than a year since I ordered it.
If your program says that it has expired, and it has been less than a year since you ordered it, you probably need to download the latest Version 5 update. You can download the update at the following link: V5 UPDATE.

My product has not yet arrived:
We work with the postal service and UPS to ensure that all orders are packaged and shipped within 2-business days. If you have not received your product within 14-days of shipment, please send us an email, or call our customer support line. If you would like to know when your order was shipped, please visit the following link: Order Status.

How do I re-license my program for an additional year?
If you requested your program more than one (1) year ago and it has expired, please feel free to renew your license at the following link. License Renewal

My DVD disc doesn’t seem to be working with my computer.
First, ensure that your PC has a DVD-ROM drive to read this type of media. A common problem is confusing CD and DVD drives. DVD drives will run both CD’s and DVD’s but CD drives only work with CDs. So verify you have a DVD ROM drive first. A good test would be to place a DVD movie in that same drive, and see if it plays. If you have confirmed that the drive is a DVD-ROM and the disc still isn’t working, please call our customer support line for further assistance.

When will a MAC version be available?
We are working to release a MAC and web version sometime in 2008, or early 2009. The web version will be accessible by any platform, as long as you have an Internet connection and browser.

What are your hours?
8:30 a.m. – 7:30 p.m. Eastern Standard Time
Mon - Fri.

Do you still need help?
Send us a letter:
eKnowledge Corporation
535 Colonial Park Drive, Building A
Roswell, GA 30075

Send us an e-mail:
support@eknowledge.com

Give us a call:
Phone: (951) 256-4076
Fax: (775) 416-8295